Terms of Service

Using the Platform implies full acceptance of these Terms and of the Privacy Policy. If you do not agree, the Customer must not use the Platform. Whoever accepts these Terms declares to have the authority to represent the contracting business.

Azendy offers a software-as-a-service (SaaS) platform for managing appointments, professionals, customers, customer service, service orders, billing, issuance of tax documents and communication with customers — including an official WhatsApp channel, when enabled by the Customer. The Platform is provided "as is", with continuous improvements and evolutions.

• The Customer is responsible for the accuracy of the information provided at signup.
• Access credentials are personal and non-transferable; the Customer is responsible for all activity carried out in its account.
• The Customer must immediately report any unauthorized use or security breach it becomes aware of.

When using the Platform, the Customer agrees not to:

• violate applicable laws or third-party rights;
• send unsolicited messages (spam), or misleading, abusive or unlawful content through any channel, including WhatsApp;
• attempt to access areas, data or systems without authorization, or compromise the security and integrity of the Platform;
• use the Platform for any purpose other than the one contracted.

The WhatsApp channel is operated through the WhatsApp Business Platform (Cloud API) by Meta Platforms. By enabling it, the Customer agrees to comply with the applicable Meta and WhatsApp policies, including the WhatsApp Business Policy.

• The Customer is responsible for obtaining consent (opt-in) from its own customers to receive messages, and for honoring unsubscribe requests (opt-out).
• The Customer is the controller of its customers' data; Azendy acts as a processor, as described in the Privacy Policy.
• Availability, limits and any message pricing follow Meta's rules and may change outside of Azendy's control.

Prices, billing frequency and payment conditions are those stated in the contracted plan. Non-payment may result in suspension or termination of access. Any WhatsApp message costs charged by Meta follow Meta's own price list and the plan configuration.

The Platform, its brand, its software and its contents are owned by Azendy or its licensors and protected by applicable law. These Terms do not transfer any intellectual property rights to the Customer, who receives only a limited, non-exclusive and revocable license to use the Platform for the duration of the contract.

Personal data is processed in accordance with the Privacy Policy and the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018), which forms an integral part of these Terms for all purposes.

Azendy makes reasonable efforts to keep the Platform available but does not guarantee uninterrupted or error-free operation. Maintenance, updates and external factors (including unavailability of third-party services such as Meta) may temporarily affect its operation.

To the fullest extent permitted by law, Azendy is not liable for indirect damages, loss of profits or loss of data arising from the use or inability to use the Platform, nor for acts of third parties or for the content of messages sent by the Customer to its customers.

The contract remains in force while the account is active. Either party may terminate it according to the contracted plan. Azendy may suspend or terminate access in case of violation of these Terms, legal requirement or risk to the security of the Platform. After termination, data is handled according to the Privacy Policy.

Azendy may update these Terms from time to time. The date of the last update is shown at the top. Relevant changes will be communicated through the appropriate channels, and continued use of the Platform after the changes take effect implies agreement.

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the district of Vila Velha, state of Espírito Santo, Brazil, are elected to settle any disputes, except where a mandatory legal provision applicable to consumer relations provides otherwise.

For questions about these Terms, contact Azendy:

contato@azendy.com.br

Azendy Tecnologia LTDA - ME — CNPJ 62.492.990/0001-80.